Support

Write to support@backspark.io and we'll sort it out.

If something's wrong with your backup, a report helps. In Backspark, open This Mac and choose Save a report. It has no file names, paths, keys or tokens in it. Read it, then attach it to your email.

To subscribe, change your card or cancel, open This Mac in Backspark and choose Manage plan.

What we can't do

• We can't reset your 24 words. We never had a copy.
• We can't read your backup, so we can't look in it for you.